It has come to our attention that, during breakfast service at the Kyoto Century Hotel’s All Day Dining La Jyho, we inadvertently served products to guests that were past their best-before date. We sincerely apologize to our guests and all parties involved for the inconvenience and concern this has caused. We take this matter very seriously and will do our utmost to prevent a recurrence by ensuring rigorous management of best-before dates.
1. Overview
Period served: Breakfast hours (7 a.m. to 10 a.m.) from August 1 (Sat) to 17 (Mon), 2026
Location: Restaurant All Day Dining La Jyho
Product in question: Bitter marmalade
Best-before date: July 31 (Fri), 2026
Quantity served: 2 jars (1,050 g per jar)
2. How the problem was identified
The problem came to light during an internal hygiene audit conducted on August 17 (Mon), 2026.
3. Cause
We failed to verify best-before dates during inventory checks and when serving.
4. Response
Upon discovery, we immediately ceased serving the product in question. We have since conducted a comprehensive check of all ingredient inventories and expiration dates and reviewed our ingredient management system.
5. Measures to prevent recurrence
We take this matter very seriously and aim to prevent a recurrence by retraining our staff to perform strict visual verification of ingredient best-before dates when serving products.
6. To contact us regarding this notice
Restaurant All Day Dining La Jyho
+81(0)75-351-0085 (Hours: 10 a.m. to 7 p.m.)