Thank you for your continued support of our property.
It has come to our attention that our hotel account in the reservation management system used by Booking.com may have been compromised by unauthorized access by a third party.
Our investigation has confirmed that some guests who booked our hotel through Booking.com have received suspicious messages directing them to phishing sites.
We sincerely apologize for the inconvenience and concern this has caused our guests.
1. Overview of the Incident
– Affected Users: Some guests who booked Kyoto Century Hotel through Booking.com
– Details: Messages were sent to direct users to phishing sites (fake websites) with the aim of stealing personal information
2. Our Request for Guests: If you receive a suspicious message, please do not access any URL links attached to the message.
3. Current Situation and Future Actions
We are currently investigating the cause and details of the unauthorized access in cooperation with Booking.com and relevant organizations. Once the facts are clearly determined, we will take necessary measures to prevent recurrence.